Trust Center

If something felt wrong, we want to know
Reporting a concern shouldn't feel like shouting into a void. Here's our full process — who reviews it, how long it takes, and what happens to the person you're reporting.

OUR COMMITMENT

Introductress exists because Cupids trust us enough to put their name behind a match, and friends trust their Cupid enough to say yes. That trust only holds up if we take reports seriously, every single time, not just when something is severe, and not just when it's convenient.

This page explains exactly how that works, so nothing here is a mystery when you need it.

HOW TO REPORT SOMETHING

You can report a concern through any of these channels:

Email: moc.ssertcudortni@liam
Safety line: Please call the number that was given to you by your representative.
Online: Contact page

You do not need to wait until something feels "serious enough." If a date felt off in any way, big or small, we want to hear about it. You're never required to justify why you're reporting something before we take you seriously.

There is no time limit. You can report something the moment it happens, or weeks later, once you've had time to process it.

WHAT HAPPENS AFTER YOU REPORT

Step 1: Immediate acknowledgment

You'll receive confirmation that your report was received within a few hours.

Step 2: Immediate protective action, where warranted

If your report involves a safety concern about a specific client, that client's profile is suspended immediately, pending review, before we've even finished investigating. We don't wait to confirm details before limiting further risk.

Step 3: We reach out to you directly

A real person from our Trust & Safety team will follow up with you, never the person you're reporting, to understand what happened. This is a conversation, not an interrogation. You control how much detail you want to share.

Step 4: Review

We review the report against available information: the client's history on the platform, any prior reports, and relevant details you've shared within three business days.

Step 5: Outcome and action

Confirmed violation of our Zero-Tolerance Policy: the client is permanently removed from Introductress. No warnings, no reinstatement, no return under a new profile.
Unclear or insufficient information: we may follow up with additional questions, or keep a formal note on file even if immediate removal isn't warranted, so patterns can be identified if something similar is reported again.

Step 6: We close the loop with you

You'll be notified once your report has been resolved, to the extent we're able to share.

WHAT COUNTS AS SOMETHING TO REPORT

If you were set up on a date through one of our Cupids, you don't need to have experienced something extreme to file a report. Examples of what's worth telling us about include, but aren't limited to:

Disrespectful comments or behavior during a date
Making you feel pressured, uncomfortable, or unsafe in any way
Dishonesty about who they are compared to their verified profile
Attempting to get your contact information or personal details during the date
Any behavior that violates the Safety Policy or the Date Rules (e.g., trying to move the date to a private location)
Concerns about a Cupid's conduct, including if you felt pressured or misled into agreeing to a date in the first place

If you're ever unsure whether something is "worth reporting," report it anyway. We'd rather review something that turns out to be minor than have someone stay quiet about something that wasn't.

OUR ZERO-TOLERANCE POLICY, IN PRACTICE

Some things result in immediate, automatic permanent removal, with no room for appeal:

Any threat or act of violence
Any attempt at non-consensual contact or behavior
Any solicitation of commercial sexual activity
Confirmed, repeated pattern of disrespectful or coercive behavior after a prior warning

For everything else, we aim to be fair and proportionate, but we consistently err on the side of protecting the person who came forward, not the person being reported.

PROTECTING AGAINST FALSE REPORTS

We built this system to take every report seriously, which also means we take fairness seriously. Every report goes through real human review before permanent action is taken, and we look for patterns and available context rather than acting on a single unverified claim in isolation for less severe issues.

If you believe you were removed from the platform in error, you can appeal. See below.

APPEALS

If your account was suspended or removed and you believe it was a mistake, you can request a review:

How to appeal:

Use the Contact page to send us your account details and an explanation of why you believe the action was made in error.
A member of our Trust & Safety team, separate from whoever handled the original report, will review your case.
You'll receive a decision within five (5) business days.

Please note: Some violations, particularly those involving safety threats or non-consensual behavior, are not eligible for appeal or reinstatement, regardless of circumstances.